Most small and medium sized companies want the services and features of large corporate IT solutions but simply cannot afford them.

In an effort to cut costs, an IT solution that only delivers part of what is needed is designed. Corners are cut: upgrades are not done; hardware and software gets increasingly out of date, the benefits of the latest technologies are not available, but support costs escalate as a system initially chosen to save money gradually costs more and more to keep operating.

VITAL was developed to solve this problem.

VITAL allows you to implement an IT solution that is tailored to your needs, with access to all the latest technologies, at a price you can afford.

Take a few minutes to compare the VITAL approach with ‘traditional’ IT support outlined in our current ‘Top 10’ of problems.

Reliability of Back-up
Do you do a daily back-up to tape? Are tapes taken off-site daily by staff, or does it depend on staff availability or reliability? What happens when two tapes are needed?
With VITAL, you have automatic daily encrypted off-site back-ups to MBD’s secure Data Centre.

Disaster Recovery
Do you need to implement a disaster recovery programme?
With VITAL, essential elements of Disaster Recovery are provided and full Business Continuity solutions are also readily available.

Remote Access
Can you access your data if you can’t get to the office?
With VITAL, as well as a full VPN access solution, standard on all ‘managed’ laptops, you also have access to Outlook Web Access and DocView which provides secure access to your network drives.

Hard Disk Failure
Does the hardware engineer arrive to swap the hard drive? Is he followed by the software engineer who re-installs Windows, Office and any third party applications and then patches and configures for, - best case scenario three hours – worst case scenario five hours and more?
With VITAL, the hardware engineer arrives to swap the hard drive.  Then you simply press F12, follow the on-screen instructions and the PC rebuilds in 40 minutes. Log on and all integrated applications are deployed automatically. Total VITAL recovery time – One hour!

Extra Running Costs
Do you get requests for extra storage costs, home access costs, Blackberry requests, more anti-spam solutions which all add up to substantial, unbudgeted, costs?
With VITAL, the single domain architecture means that you can get all these benefits at a fraction of the usual cost.

Patching Desktops
Do you rely on Windows auto update and hope for the best?
With VITAL, you get central deployment and monitoring of ALL desktop patches.

Patching Servers
Does your supplier dial in every now and then to apply a patch?
With VITAL, you get central deployment and monitoring of ALL server patches.

Up-Front Costs Higher Than Expected
Have you found that the cost of hardware and software always seems to be higher than initially expected?
With VITAL, you can reduce your up-front costs by up to 40% and keep control of your ongoing costs by a known cost per user.

Firewalls, Spyware, Malware, Adware
Do you suffer form security breaches and resulting infections that are difficult to remove?
With VITAL, optimum patching means that breaches are much less likely to occur.

Multiple Versions of Software in Use
Do some of your users have Office 97, others use Office 2000 or Office 2003, but all new staff are running Windows XP? Are you on top of licensing? What happens if the wrong version of some software is accidentally loaded on to a PC?
With VITAL, Microsoft Office is delivered using the Microsoft Service Providers License agreement so that the latest versions, for all your users, are included in the monthly per user charge.